REFUND
If for any reason you would like to return your item(s), you can utilise our 14 day money back guarantee policy. Simply return the hair within 14 days of delivery and we will refund the price of the hair. Please note Luxiaa Hair is not responsible for any shipping costs associated with sending, returning orders. All purchases with a discount or purchased in a SALE are final unless there is a fault with the products.
You will not be able to return any items after 14 days of receiving your order.
We will not accept any merchandise that has been used or altered (brushed, combed, picked, coloured, cut or washed) in any way or products that have been removed from the cable ties. According to the Health and Safety Regulation you cannot return human hair products that have been used. This includes removing the hair from the bundle. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. Please return the item in its original condition and resalable condition.
Once your product has been received, it will be examined thoroughly. If the product has been returned unused and is in its original condition, we will process your refund. Please note that refunds can take up to 7 working days to show on your bank statement (dependent on your banks processing times)
EXCHANGE
Occasionally, Luxiaa Hair, at its sole discretion, may exchange products or portions of a product under the following conditions:
Applications must be made within 14 days of receiving the product (s).
Any exchange request after 14 days will not be accepted.
We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut or washed) in any way. According to the Health and Safety Regulations, you cannot return human hair products that have been used. This includes removing the hair from the cable ties. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. Please return the item in its original condition and resalable condition.
To process an exchange, the desired product would be sent back at your expense. We suggest you send through a carrier that provides tracking information and delivery confirmation since we will not be responsible for lost packages. Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
Please note, customers will be required to cover the difference if exchanged for a greater value and also the shipping costs.
Please be advised, exchanged items are usually shipped within 1-3 working days upon receipt of shipping payment.
REPLACEMENTS
If you feel you have received a defective, we want to hear from you!
We take all feedback seriously and for us to fully investigate your complaint we will need to see the product in its entirety to establish the cause of your concerns as they could be down to various reasons.
You must contact us within fourteen (14) calendar days after receipt of the merchandise. A customer service representative will provide the client with instructions for the return of all the products in question in order for us to fully investigate your concerns. Please note that images are not acceptable for us to conduct an investigation so will need the product back in its entirety.
Customers will be responsible for paying the costs associated with returning the item to the Luxiaa Hair Distribution Centre. If Luxiaa Hair verifies that the product is defective in some way, Luxiaa Hair will then refund or replace the item.
Once we receive the product back, an investigation will be launched immediately and we will come back to you with our evaluation within up to 5 days.
Returns Address:
Luxiaa Hair
Josee’s Professional Braiding Studio
226, Unit 4
Seven Sisters Road
N4 3NX
